This Privacy Policy is tailored for Thermo Teresa Pty Ltd in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and specific guidelines from the Office of the Australian Information Commissioner (OAIC).
Last Updated: July 2026
Welcome to the Privacy Policy for Thermo Teresa Pty Ltd (ABN: 70 908 351 841). We operate as an independent Thermomix Consultant business based in Victoria, Australia. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our WordPress website, use our contact and booking forms, or purchase Thermomix products and accessories through us.
1. Information We Collect
We collect several categories of personal information to provide our services, facilitate your product orders, and communicate with you:
- Identity Data: Your full name, title, and date of birth.
- Contact Data: Your billing address, delivery address, email address, and telephone numbers.
- Thermomix Interest Data: Information provided during cooking demonstrations, cooking profiles, dietary preferences, or “First Cook” surveys.
- Transaction Data: Details about products you purchase, order status, and booking dates for cooking demonstrations.
- Technical Data: Internet Protocol (IP) address, browser type, time zone setting, operating system, and platform.
2. How We Collect Your Information
We use different methods to collect data from and about you, including:
- Direct Interactions: You provide us with your Identity, Contact, and Interest Data by filling out forms on our website using Fluent Forms, or by corresponding with us by post, phone, or email.
- Automated Technologies: As you interact with our WordPress site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. This is managed efficiently using performance-optimising tools such as LiteSpeed Cache.
- Third Parties: We may receive transaction notifications or confirmation details from our partner distributor, Vorwerk / Thermomix Australia, when an order you placed through us is processed.
3. Our Product Categories
We facilitate the marketing, demonstration, and sale of products within the following specific categories:
- Home & Kitchen Appliances: The Thermomix smart kitchen appliance (e.g., TM6 models).
- Cookware & Kitchen Accessories: Associated products including mixing bowls, the Thermomix Cutter, Thermomix Servers, baking mats, cookbooks, and carry bags.
- Digital Subscriptions: Cookidoo official recipe platform access codes and digital recipe chips.
4. How We Use Your Information
We will only use your personal information when the law allows us to. Most commonly, we use your data in the following circumstances:
- To register you as a new customer or log your interest in a cooking demonstration.
- To process and facilitate your product orders with Thermomix Australia.
- To manage our ongoing relationship with you (e.g., sending safety updates, checking on your First Cook experience).
- To administer, optimise, and protect our WordPress website (including troubleshooting and data analysis).
5. Disclosures of Your Personal Information
We do not sell your personal data. To fulfill your orders and run our business, we share your information with the following selected third parties:
- Thermomix Australia / Vorwerk: To officially log your machine purchase, register your product warranty, and set up your Cookidoo access.
- Service Providers: IT and website administration services that keep our WordPress platform secure and functional.
- Professional Advisers: Lawyers, bankers, auditors, and insurers based in Australia as required to meet our legal obligations.
- Marketing & Communication Platforms: We share your name and email address with Mailchimp to manage our newsletter subscriptions, send recipe inspiration, and share Thermomix promotional offers. You can opt out at any time by clicking the “unsubscribe” link at the bottom of any email.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
- Form Security: Data collected through our website forms (Fluent Forms) is handled securely and stored using standard database protection protocols.
- Data Breach Procedures: We have established procedures to deal with any suspected personal data breach and will notify you and the OAIC where we are legally required to do so.
7. Your Legal Rights
Under the Australian Privacy Principles, you have rights in relation to your personal data. You have the right to:
- Request Access to your personal data held by us.
- Request Correction of any incomplete or inaccurate data we hold about you.
- Request Erasure or restriction of your personal data under certain conditions.
- Lodge a Complaint at any time with the Office of the Australian Information Commissioner (OAIC).
We would, however, appreciate the chance to deal with your concerns before you approach the OAIC, so please contact us first.
8. Contact Details
If you have any questions about this Privacy Policy or our privacy practices, please contact us at our dedicated privacy inbox:
- Full Legal Entity: Thermo Teresa Pty Ltd
- ABN: 70 908 351 841
- Location: Victoria, Australia
- Contact: privacy@thermoteresa.com